Debt collection & recovery · Uttar Pradesh
Where Compliance Meets Commitment
OM Management Financial Services is Uttar Pradesh’s dedicated collection and recovery partner for banks, NBFCs and microfinance institutions. We bring 15+ years on the ground, a 100-seat calling centre in Kanpur and verified field teams across all 75 districts.
Retail loan recovery
Microfinance collections
MSME & commercial vehicle
Skip tracing
Bounce to recovery
NPA support
Legal coordination
Field & tele-calling
Who we are
We are a single-state specialist. Every district, every tehsil and every local nuance of Uttar Pradesh is handled by our own trained teams, governed by RBI-aligned conduct and documented end to end.
15+
Years of experience
75/75
Districts covered
350+
Tehsils reached
325+
Trained professionals
50,000+
Live cases / month capacity
100
Seat calling centre
What we do
One-stop solution for collection needs
From the first bounce to the last NPA visit, we run every stage of the recovery lifecycle under one roof, with one point of accountability.
Debt Collection & Recovery
Retail, microfinance, MSME and commercial-vehicle portfolios, worked bucket-wise with documented tele-calling and field effort on every account.
Field Visits & Tele-calling
250+ GPS-enabled field officers and a 100-seat calling centre working one coordinated allocation, so every customer hears one consistent message.
Skip Tracing & Traceability
Locating unreachable customers through local networks, address verification and data validation, with up to 85% traceability on internal MIS.
Bounce to Recovery
Early-bucket cure for cheque and NACH bounces: fast contact, clear reminders and client-authorised payment links before accounts roll forward.
NPA Support Services
Structured, respectful follow-up on aged and NPA accounts, with settlement facilitation strictly within the lender’s approved framework.
Legal Coordination
Notice delivery, legal visits and documentation support, coordinated with the lender’s legal team and recorded at every step.
Infrastructure
A 4,000 sq ft command centre for Uttar Pradesh
01 — Reception & client lounge
Where lender partners are welcomed for reviews and audits.
02 — 100-seat calling centre
CRM-driven tele-calling with dialer and 100% call recording.
03 — Live monitoring
CCTV and real-time MIS visible from the leadership desk.
04 — MIS review room
Daily allocation, PTP and collection reviews.
05 — Back-office operations
Receipt verification, reconciliation and reporting.
06 — Client review meetings
Weekly reviews with lender teams.
07 — Tele-calling team
Local-language agents trained on conduct and scripts.
Coverage
75 of 75 districts. One state, total depth.
We are the only UP-focused agency on many lender panels. Local hiring gives us the language, geography and community understanding that multi-state generalists cannot match.
Western UPCentral UPEastern UPBundelkhandAwadh & Devipatan
85%
Traceability*
98%
Allocated within 24h
*Up to, per internal MIS FY 2024-25; varies by bucket and vintage.
How we work
A five-step process, reviewed daily
Every account moves through the same documented path, which keeps it measurable, auditable and fair to the customer.
Secure data intake
Allocation files arrive over SFTP or CRM under NDA. Access is role-based and every touch is logged in the audit trail.
Validation & allocation in 24 hours
Data is cleaned, validated and allocated pin-code-wise to the right tele-caller and field officer, with 98% allocation adherence inside 24 hours.
Contact: calls + GPS-evidenced visits
Recorded tele-calling followed by physical field visits, with GPS check-in and check-out, customer photo and visit notes on every attempt.
Payment only via authorised modes
Customers pay only through client-authorised channels such as UPI, payment link or QR, and receipts are uploaded and verified the same day.
Daily MIS & weekly review
Daily MIS is shared with the client, receipts are reconciled and a weekly review meeting keeps strategy and conduct on track.
Why OM Management
Integrated services built on disciplined execution
Only UP-focused agency
Deep local reach compared with multi-state generalist agencies.
15+ years of promoter experience
Leadership that has worked the collection domain for over a decade and a half.
Low attrition, local hiring
Better customer connect and a natural language advantage in every district.
Transparent pricing
Choose a fixed-fee model or a performance-based model, whichever fits the portfolio.
Technology & compliance
Visibility at every stage
Operational discipline is backed by reporting, tracking and documentation. You see what we see, every day.
Real-time MIS
Daily management information with centralised visibility of allocation versus collection.
Geo-tagging
Location-stamped field activity and visit reporting for every customer interaction.
GPS-enabled field force
Field officers on bikes, equipped with our GPS collection app.
Call recording
Structured tele-calling on CRM with 100% recorded interactions for quality audits.
CCTV & server room
Centralised corporate-office infrastructure, monitored around the clock.
Audit-ready process
Trained manpower, verified processes and complete documentation.
RBI guidelines
Compliance-focused operations
IIBF DRA certified
Police-verified staff
No harassment. Ever.
Valued partners
Trusted across India's leading lenders
Our experience includes portfolios for leading NBFCs, microfinance institutions, small finance banks and private banks.
Bajaj Finserv
Tata Capital
L&T Finance
IDFC FIRST Bank
Muthoot Capital
Bajaj Finserv
Tata Capital
L&T Finance
IDFC FIRST Bank
Muthoot Capital
Piramal Finance
TVS Credit
Hero FinCorp
Jana Small Finance Bank
Bike Bazaar
Piramal Finance
TVS Credit
Hero FinCorp
Jana Small Finance Bank
Bike Bazaar
Let's connect
Bring us your toughest buckets
Share your portfolio mix and volumes. We’ll come back with a deployment plan, district coverage and a pricing model within one working day.
12 W-2, Damodar Nagar, Barra Bypass,
near Good Food Restaurant, Kanpur,
Uttar Pradesh – 208014
Tell us about your portfolio
We respond within one working day. Your data stays under NDA.